1. Introduction

Milaf Cola Australia & NZ Pty Ltd. respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth).

 

2. Scope & Consent

By accessing or using milafcola.com.au, you agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

 

3. What Information We Collect

• Personal Details: Name, email address, phone number, postal and billing address.
• Identifiers & Account Data: Order history, account login details (if applicable), payment method information necessary to process orders.
• Website Usage Data: IP address, browser type, device details, pages visited, session duration, and referrer URL. Collected via cookies and similar technologies.
• Communications Data: Your messages, enquiries, feedback, or correspondence with us (e.g., via contact form, email, or phone).

 

4. How We Collect Your Information

• Directly from You: When placing orders, registering for newsletters, contacting us, or signing up for updates.
• Automatically: Through cookies and analytics tools when you visit or interact with our website.
• Third Parties: Service providers (e.g., payment processors, shipping companies), marketing platforms, and analytics services.

 

5. Why We Collect Your Information & How We Use It

We use your information for purposes that include but are not limited to:

• Processing and managing your orders, payments, and deliveries.
• Communicating with you about your account, purchases, and updates.
• Personalising and improving your experience on our website.
• Sending marketing communications, newsletters, and promotional offers (only if you opt in).
• Monitoring website performance, analytics, and conducting research to enhance our services.
• Complying with legal obligations and protecting our operations.

 

6. Cookies & Tracking Technologies

We use cookies and similar tools (e.g., pixels, web beacons) to understand how you use our site and to improve your online experience. You can manage or disable cookies via your browser settings, though some site features may be limited.

 

7. Disclosure of Your Information

We may disclose your information to:

• Service Providers: Payment processors, shipping/logistics partners, IT services, marketing tools.
• Legal Authorities: If required by law, regulation, or a valid legal request.
• Corporate and Strategic Partners: In connection with business operations or promotions, subject to confidentiality.
  We will not trade, rent, or sell your personal information.

 

8. International Transfers

Your information may be transferred to service providers or affiliates located in other countries. We ensure appropriate safeguards are in place to protect your personal data under Australian law.

 

9. Data Security

We implement technical and organisational measures (e.g., encryption, secure hosting) to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

 

10. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Generally, retention periods vary based on the nature of the data and context.

 

11. Your Rights

Under the Privacy Act and APPs, you have rights to:

• Access the personal information we hold about you.
• Request correction of inaccuracies.
• Withdraw your consent (where processing is consent-based).
• Opt out of marketing or unsubscribe from communications.
• Make a privacy complaint.
  Please contact us using the details below to exercise these rights.

 

12. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised “Last updated” date. Please review this policy periodically.

 

13. Contact Us

For any questions, concerns, or to exercise your rights, please contact us at:
Email: mark@milafcola.com.au
Phone: +61 434 557 557 or +61 401 855 965 (WhatsApp)
Address: 3/85 Alfred Road, Chipping Norton, NSW, Australia